If something goes wrong, tell us the level number and what happened.
info@lunamensis.com ↗When requesting help
Include your device model, iOS/Android version, game version and level number. Add a screenshot with personal information removed if useful. Do not send passwords, verification codes or payment details.
If the game freezes
Close and reopen the game. If an update is available from the store, install it and try the same level again. If it still freezes, email the level number and the action immediately before the freeze. Keep your app data while troubleshooting so that you retain your progress.
To reduce movement or flashing in the game, open Settings and turn off Animations. Sound and vibration have separate switches.
Common questions
How do I fold the paper?
Swipe to move the character. You can fold or unfold with the wing buttons only while standing on a circular stop. Folds do not count as moves until you leave the starting stop for the first time. Collect every light, then reach the exit gate.
How are leaves awarded?
Match the target move count exactly to earn 3 leaves. Finish 1, 2 or 3 moves above the target for 2 leaves; more moves earn 1 leaf. For a target of 10, 10 moves earns 3 leaves, 11–13 earns 2, and 14 or more earns 1. Replay levels to improve your best result.
Why is a world or level locked?
Each world has 25 levels and up to 75 leaves. Collect at least 70 leaves in the previous world to open the next one. A newly opened world starts with its first level; later levels unlock as you complete them in order. Some development test versions have these locks removed.
What does a hint show?
Hints are free in the first five levels. In later levels, each hint requires completing an optional rewarded ad unless you own Remove Ads. One hint guides up to five moves. If no ad is available or you close it before earning the reward, you can keep playing without a hint.
When can a level-end ad appear?
Starting with level six, at least three distinct levels must be completed for the first time and at least four minutes must have passed since the most recent ad. The first ad also has a four-minute minimum wait. Replaying levels does not count. An available ad can appear only when a level ends.
What happens to hints if I remove ads?
The one-time Remove Ads purchase removes level-end ads and unlocks all hints without ads. The intended US price is US$2.49. Your store displays the actual local price before you pay. On the home screen, tap No Ads, then Restore purchases using the same store account. Apple and Google are separate stores.
How can I report an inappropriate ad?
Use the ad reporting option in Settings or email us with the approximate time and level number. Please omit any personal information from screenshots. info@lunamensis.com
How do I change the language?
The first launch follows your phone’s language. In Settings → Language, choose Turkish, English, German, Spanish, French, Russian or Portuguese. Unsupported device languages fall back to English.
Can I move my save to a new phone?
Papergami has no account or cloud-save service of its own. Progress is stored on the device. Changing devices, clearing data, deleting the app or operating-system backup settings can affect access. Support cannot recover deleted local progress without a backup. Test links prepared for a fresh start may reset whenever they are opened.
How can I delete data?
On Android, clear app data. On iOS, delete the app rather than only offloading it. For the web game, clear browser site data. Manage enabled device backups separately. There is no player account to delete. For support correspondence, contact info@lunamensis.com. See the Privacy Policy.
Company details
LUNA MENSİS GİYİM SANAYİ VE DIŞ TİCARET LİMİTED ŞİRKETİ
19 MAYIS MAH. BAYAR CAD. ALTIN SİT. E BLOK NO:30 E İÇ KAPI NO:29, 34736 KADIKÖY / İSTANBUL, Türkiye
info@lunamensis.com